Shipping & Returns

RETURN POLICY: We will accept returns of unopened product(s) for a refund if the request is initiated and approved within 30 days of purchase date.

Once a return is approved, we will email you a return shipping label to print and attach to your product. Once the package is received, we will process your refund, all return labels are provided free of charge

Click the link below for our return portal to begin the process to refund your unopened package.

Email our concierge team at contact@wake.net if you have further questions.

Items returned without prior communication with our concierge team may not be properly identified and this may delay or nullify your refund. In the event that an item is not delivered due to an incorrect mailing address being provided by the customer, Wake is not obligated to refund or re-ship an order (though we will make every effort to resolve an error in the shipping information, so long as we are contacted prior to a shipping label being printed). Please follow the exact directions provided by our customer service team to ensure your refund is received and processed in a timely manner.

Products that have been opened are not eligible for a refund. We will not honor any previously approved refund if a returned product is found to have been opened or tampered with in any way. If the returned product is open upon arrival, 30 DAY

UNDERSTANDING SUPPLEMENTS: Please note that the effects of functional mushrooms are typically felt after 2-3 weeks of regular supplementation. We recommend integrating mushrooms into your routine for a minimum of one month, with full benefits typically experienced after 90 days (a 3 month course). Keep in mind that everyone is different, so the timeframe and the strength of effects felt may vary from person to person.

DAMAGED ITEMS: Please contact us at contact@wake.net to resolve the issue as soon as it comes to your attention. If you refuse to accept your package because of obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping.

PLEASE NOTE: All return labels are provided free of charge and refunds are issued within 10 business days upon receipt of your returned order to our warehouse. Refunds will be returned to the original method of payment. Refunds include the taxes originally paid on the item being returned. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Wake is not responsible for lost, stolen, mis-routed or undelivered shipments.

Wake is not responsible for duplicate orders placed by the customer online. Duplicate orders are subject to all of the guidelines laid out in the Return Policy. Should you receive a duplicate order, we will do our best to work with you to process a return for the unopened duplicate item. You must contact customer service at contact.wake.net within 30 days of purchase in order to receive a refund.

In the event that your returned or refused order is mis-routed, lost or otherwise not returned to our warehouse, we will be unable to issue a refund.

Supplements that have been opened or have a broken seal cannot be returned. Items returned to us after 30 days of the initial purchase date and/or without contacting Wake prior to the return,may not be properly identified and this may delay or nullify your refund.

If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping.

If you have further questions, please contact us at contact@wake.net

MONTHLY AUTO-REPLENISH SUBSCRIPTION MODEL

When starting Wake auto-replenish subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscription is a) cancelled or b) paused. To be eligible for 15% exclusive membership savings. If pausing, the subscription will remain paused until the requested resume date. If a resume date is not specified, the subscription will remain paused indefinitely. Your subscription may be cancelled at any time via our website, over the phone, or via email communication with our customer support team. If cancelling via phone or email, please allow up to 72 hours for cancellation. You will be charged the same amount for each order that is generated from your auto-replenish unless configuration changes are made to the auto-replenish. This includes cancelling an auto-replenish and later starting one of a similar configuration. If you are unhappy with your purchase for any reason, please contact us at contact@wake.net. We are happy to help find a solution that works for you!

TRANSPARENCY: From time to time our prices may change based on regulatory requirements to ensure the highest quality, efficacy and consistency for our customers. We do not currently foresee any changes, however transparency is very important to Wake and we commit to providing ample communication before any changes were to occur.

If you have further questions, please contact us at contact@wake.net

Click the link below for our return portal to begin the process to refund your unopened package. Click here for more information.

 

If you have further questions, please contact us at contact@wake.net

CANCELLING AN ORDER: You may cancel an order if it has not yet been shipped. To request an order cancellation, please email us at contact@wake.net with “Order Cancellation Request” in the subject line and provide us with your name and order number. In order to cancel an auto-replenish subscription, you must submit your request at least 3 days prior to the date of your next expected ship date.

 

MODIFYING AN EXISTING ORDER: If you have placed an order, and then decide that you would like to add to that order, please email us immediately at contact@wake.net. If a packing slip has not yet been created, we will happily include the additional products to your order. If a packing slip has already been created for your order, we will not be able to add or delete any products.

 

If you have further questions, please contact us at contact@wake.net

If you need to pause an auto-replenish subscription, you must submit your request at least 3 days prior to the date of your next expected ship date.

 

If you have further questions, please contact us at contact@wake.net

SHIPPING POLICY:

The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.

 

Wake is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

 

If you have unintentionally entered incorrect shipping information, please immediately contact customer support at contact@wake.net. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.

 

If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.

 

If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, we will issue you a refund and you’ll need to place a new order.

 

Please enter the precise shipping address. If you enter both a street address and a PO box number, the package will be sent to the PO box.

 

MISSING PACKAGES

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn’t deliver your package or claims to have made the delivery but you have not received it, we will help you locate the package by opening an investigation with the carrier.

 

We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.

Please read and consider shipping provider insurance policies prior to purchase.

 

If you have further questions, please contact us at contact@wake.net

SHIPPING: U.S. CUSTOMERS: U.S. orders are shipped from the U.S. through either USPS, UPS, or FedEx. The estimated delivery time for standard shipping is 3-5 working days from the date the order is processed. We can not assume the responsibility of replacing or refunding packages delayed or lost by the shipping provider.

 

If you have further questions, please contact us at contact@wake.net

Once your order is fulfilled, you will receive an email with tracking information. Simply click the link provided in the email to track your order.

 

If you have further questions, please contact us at contact@wake.net

The products on this site are for individual use ONLY, and may not be resold or redistributed. Wake reserves the right to refuse service to anyone, at any time and for any reason, without notice.

Products that are purchased from this website, with or without a discount code, shall not be resold without first asking Wake for permission. If you want to resell one or more of Wake products, then please contact us by email at contact@wake.net to become a wholesale provider.

 

If you have further questions, please contact us at contact@wake.net